Return Policy
Return & Exchange Policy
At Zafiro, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, we’re here to help.
Returns & Exchanges
We accept returns or exchanges within 14 days from the date the order was delivered or purchased in store.
To be eligible for a return or exchange, items must meet the following conditions:
Item must be unused and unworn
Item must be in original condition
Original tags must be attached
Item must be returned in its original packaging
Receipt or proof of purchase is required
Zafiro reserves the right to deny returns that do not meet these conditions.
Online Orders
If you would like to return or exchange an item purchased online:
Contact us at zafiro.orders@gmail.com with your order number
Our team will provide instructions for the return process
Customers are responsible for return shipping costs
Once we receive and inspect the item, we will notify you regarding approval of the return.
Refunds
Approved refunds will be issued to the original form of payment.
Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
Shipping costs are non-refundable.
In-Store Returns
Items purchased in store may be returned or exchanged at any Zafiro location within 14 days of purchase, provided they meet the return requirements listed above.
Exchanges
If you wish to exchange an item for a different size or style, we will gladly assist you depending on product availability.
If the new item has a price difference, the customer will be responsible for paying the difference.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
Items marked Final Sale
Discounted clearance items
Undergarments
Accessories (unless defective)
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery at:
Include your order number and photos of the item so we can assist you promptly.
Contact
For any questions regarding returns or exchanges, please contact us: